Shipping & returns

Dispatch timelines

All timelines are in working days (Monday to Saturday, excluding public holidays) and start from mockup approval and receipt of the advance.

• Unbranded ready stock: 3 to 5 working days.
• Branded orders up to 1,000 units: 7 to 12 working days, depending on the branding method.
• Large or complex orders: embroidery, bespoke packaging, multi-product kits and runs above 1,000 units take 10 to 15 working days.
• Festive peak (September to November): production slots fill quickly. Book Diwali orders at least four to six weeks before your delivery date; we confirm the exact dispatch date on the proforma.

Need it faster? Tell us the date first. Express branding and air freight are often possible at an additional cost.

Pan-India couriers and transit times

We dispatch from Haryana to every state and union territory through established national couriers such as Delhivery, Blue Dart and DTDC, using air for urgent consignments and surface transport for heavy cartons.

• Delhi NCR, Chandigarh and Jaipur: 1 to 3 working days.
• Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad: 3 to 5 working days.
• Other cities and towns: 4 to 7 working days.
• North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar and Lakshadweep: 7 to 10 working days.

Tracking numbers are shared on WhatsApp and email the day the consignment leaves us. Transit times are courier estimates and can stretch during festivals, monsoon disruptions or strikes.

Shipping charges

• Shipping is billed by actual or volumetric weight, whichever is higher, and by destination zone. It is shown as a separate line on the proforma.
• Prices are ex-works Haryana. You are welcome to collect from us or arrange your own transporter.
• Transit insurance is optional and recommended for premium and executive gifts; ask for it when you approve the quote.
• Octroi, entry taxes or e-way bill requirements, where applicable, are handled on the invoice with your GSTIN.

Multi-location dispatch

We ship to multiple offices, warehouses or employees’ homes across India from a single order. To keep it smooth:

• Share an address sheet (Excel or Google Sheet) with recipient name, mobile number, full address, PIN code and landmark at least three working days before dispatch. We will send you the template.
• Each address is packed, labelled and tracked individually. A per-address packing and shipping charge applies and is quoted up front.
• Home deliveries get up to three attempts. Couriers call the recipient number on the sheet, so please tell recipients to expect a parcel.
• Parcels returned because of incomplete or incorrect addresses are re-dispatched at actual courier cost once you confirm the corrected address.
• Recipient data is used only for delivery and is deleted 60 days after the last delivery, as described in our Privacy policy.

Receiving your order

• Count the cartons against the courier docket before signing. Note any shortage on the proof of delivery (POD).
• If the outer packaging is crushed, torn or wet, write “received damaged” on the POD and photograph it before opening.
• Keep the outer cartons and inner packaging until you have checked the contents; couriers need them for a claim.

Damage and shortage claims

Report damage, defects, wrong items or shortages within 48 hours of delivery, on WhatsApp or email, quoting the invoice number. Please include photographs of:

• the outer carton from all sides, including the shipping label;
• the inner packaging and the way the goods were packed;
• each damaged or defective unit, with a count of how many are affected.

We assess claims within two working days and, for a valid claim, replace the affected units or issue a credit note, at our option. Claims for transit damage need a POD remark or photographs taken at delivery. Claims raised after 48 hours, or without photographs, cannot be lodged with the courier and are handled at our discretion.

Returns on customised goods

Branded, engraved, embroidered, personalised and custom-packed products are made to order for you and cannot be returned or exchanged. The exceptions are a manufacturing defect, an item that does not match the approved mockup, or the wrong product being delivered, all of which are covered under claims above.

Unbranded ready-stock items may be returned within 7 days of delivery if unused and in original packaging. Return shipping is at your cost, and the refund or credit is issued within 7 working days of the goods reaching us in good condition.

Minor variations in colour, grain or finish are inherent in materials such as leather, wood, bamboo and jute and are not defects.

Cancellations

• Before production begins: cancel in writing and we refund the advance within 7 working days to the account it came from, less any set-up charges and stock procured specifically for your order.
• After production begins: the order cannot be cancelled. The advance is non-refundable and the balance is payable for completed units.
• Quantity increases are welcome before production begins and may move you into a better price tier.

Delivery support

For tracking, address changes or claims, message us on WhatsApp at +91 7082787837 or email brcreations.office@gmail.com with your invoice number. Monday – Saturday, 10:00 AM – 7:00 PM IST.